Cancellation policy

For personal reasons the reservation can be cancelled free of charge within the following terms:

WINTER 2022/2023: 30 days before arrival 

In compliance with EU regulations and unless otherwise agreed, the following penalties apply in case of cancellation of the whole reservation (percentages refer to the total booking price):  

• up to 30 days from expected arrival: 0%
• 29 to 15 days prior to expected arrival: 30%
• 14 to 7 days prior to expected arrival: 50%
• 6 days or less prior to expected arrival/no-show: 100%

SUMMER/AUTUMN 2023:

For personal reasons the reservation can be cancelled free of charge within the following terms:

• 7 days before arrival for reservations with arrival during the months of June, September and October
• 30 days before arrival for reservations with arrival during the month of July and August

The booking price is charged in full in case of delayed arrival and early departure or change of the dates of arrival or departure.

Your booking is secured as soon as both parties (you and our reservation desk) receive written confirmation by e-mail. To confirm your reservation, we require a 30% deposit, to be paid by cheque, bank transfer, or online deposit.

* For reservations of groups, the cancellation policy will be agreed upon confirmation.