Cancellation policy

Maximum flexibility in this anti-covid period: in case of a new lock down, regional restrictions, quarantines or in case of an infection inside the family (medical certificate required) the deposit will be refunded in full without any cancellation penalty until the day of arrival.

For personal reasons the reservation can be cancelled free of charge within the following terms:

SUMMER/AUTUMN 2021: 7 days bofore arrival 

In compliance with EU regulations and unless otherwise agreed, the following penalties apply in case of cancellation of the whole reservation (percentages refer to the total booking price):  

  • 6 days or less prior to expected arrival/no-show: 100%

WINTER 2021/2022: 30 days before arrival 

In compliance with EU regulations and unless otherwise agreed, the following penalties apply in case of cancellation of the whole reservation (percentages refer to the total booking price):  

  • up to 30 days from expected arrival: 0%
  • 29 to 15 days prior to expected arrival: 30%
  • 14 to 7 days prior to expected arrival: 50%
  • 6 days or less prior to expected arrival/no-show: 100%

The booking price is charged in full in case of delayed arrival and early departure or change of the dates of arrival or departure.

Your booking is secured as soon as both parties (you and our reservation desk) receive written confirmation by e-mail. To confirm your reservation, we require a 30% deposit, to be paid by cheque, bank transfer, or online deposit.

* For reservations of groups, the cancellation policy will be agreed upon confirmation.

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