Cancellation policy

SUMMER 2021

Maximum flexibility in this anti-covid period: in case of a new lock down or in case of an infection inside the family (medical certificate required) the deposit will be refunded in full without any cancellation penalty.

Your booking is secured as soon as both parties (you and our reservation desk) receive written confirmation by e-mail. To confirm your reservation, we require a 30% deposit, to be paid by cheque, bank transfer, or online deposit within the following terms:

  • 7 days before arrival for reservations with arrival during the months of June, July, September and October
  • 30 days before arrival for reservations with arrival during the month of August

* For reservations of groups, the cancellation policy will be agreed upon confirmation.

 

WINTER 2021/2022

Maximum flexibility in this anti-covid period: in case of a new lock down or in case of an infection inside the family (medical certificate required) the deposit will be refunded in full without any cancellation penalty.

In all other cases, In compliance with EU regulations and unless otherwise agreed, the following penalties apply in case of cancellation of the whole reservation (percentages refer to the total booking price):  

  • up to 30 days from expected arrival: 0%
  • 29 to 15 days prior to expected arrival: 30%
  • 14 to 7 days prior to expected arrival: 50%
  • 6 days or less prior to expected arrival/no-show: 100%

The booking price is charged in full in case of delayed arrival and early departure or change of the dates of arrival or departure.

* For reservations of groups, the cancellation policy will be agreed upon confirmation.

continue reading