We hope that you and your family are doing well. The particular moment that we all are facing, far from our affections, from our freedoms, from nature gave a different value to our priorities and forced us to change many of our habits. Hoping that this period will soon pass, we can slowly think about taking back our daily lives and return to appreciate what really does us good and reach the places we love so much. Dear Guests, we regret to inform you that the government measures in place have prevented us from opening the doors of the Hotel Cristallo for this winter season. Unfortunately, mobility restrictions between regions make it impossible for our dear guests to reach Alta Badia. However, we would like to inform you that we will anticipate the opening for the summer season, and from 10.06.2021 we will be waiting for you to spend your precious holidays together! At the moment the health of all of you, your families and our team has become our priority! For this reason, we will commit ourselves to implement the anti-contagion measures provided for our area as well as personalized measures in order to guarantee maximum safety. With this in mind, we try to maintain and offer you all the services that are published on our internet pages (the general information of our sites will not be changed for this period) but with some variations due to safety regulations, and in any case always with the quality that characterizes us, so as to make you spend a peaceful holiday. Also this year we can offer you a fantastic and carefree stay in the Dolomites!
ANTI-COVID19 MEASURES #STAYHEALTHY
The health of our guests and that of our staff are the priorities that guide our decisions on a daily basis. This is why we adapted to current regulations and implemented personalized measures based on the recommendations of the World Health Organization (WHO) in order to guarantee you a regenerating and peaceful holiday, far from the worries and fears that characterized the last few months. To this end, we decided to work with the utmost transparency and to publish our safety protocol, which will be updated and lightened on the basis of developments in the current health situation which we are constantly monitoring on various fronts.
SANITIZATION OF THE ENVIRONMENTS
RESTAURANT FOOD & BEVERAGE
Our food and beverage areas are very large and allow you to maintain the safety distances required by current legislation. In order to increase security we will:
MAXIMUM ATTENTION TO OUR LITTLE GUESTS
SPA - SWIMMING POOLS - WELLNESS
According to current legislation, we can guarantee the opening of the indoor pool and "infinity outdoor pool" with heated whirlpool, this will be possible thanks to the antibacterial chlorine, which will be used. The panoramic saunas and the turkish bath (adult only) can be used with only a few limitations regarding the maximum number of people present and the distance between them. The treatments of our beauty will be regularly offered guaranteeing safety standards.
FLEXIBLE BOOKING CONDITIONS
During this period we apply flexible and penalty-free cancellation conditions. In case of a new lock down or in case of an infection inside the family (medical certificate required) the deposit will be refunded in full without any cancellation penalty.
The size of our hotel, with large indoor and outdoor spaces, especially allows you to distance yourself from other guests without giving up the services offered. It will be possible to take advantage of all our services and participate in the activities provided by our weekly program (walks, tastings, barbecues, etc.), which will be carried out by keeping in mind the safety measures necessary to make you live unforgettable moments. For this reason, changes due to the spacing rules will be possible. Our staff, who will be subjected to daily temperature measurement before entering service, will be adequately and specifically trained and promptly updated in order to always guarantee knowledge and compliance with safety protocols.
We are aware that information and safety provisions are changing every day, and we understand the insecurity that this can create in planning your holidays. We are closely monitoring the development of this situation to give you maximum security. With pleasure we remain at your disposal to give you more information, answer your questions and remove any doubts. See you there! #SAFETYFIRST