Your safety is our priority #SAFETYFIRST

We hope that you and your family are doing well. The particular moment that we all had to face, far from our affections, from our freedoms, from nature gave a different value to our priorities and forced us to change many of our habits. Now we can slowly think about taking back our daily lives and returning to appreciate what really does us good. Now, it all depends on us. In South Tyrol the situation has improved a lot in the last few weeks and life is turning to normal step by step.
We are pleased to inform you that we can open the doors of our House and welcome you from the 2nd of July ensuring you a fantastic stay in complete safety. At the moment the health of all of you, your families and our team has become our priority! For this reason, we will commit ourselves to implement the anti-contagion measures provided for our area as well as personalized measures in order to guarantee maximum safety. With this in mind, we try to maintain and offer you all the services that are published on our internet pages (the general information of our sites will not be changed for this period) but with some variations due to safety regulations, and in any case always with the quality that characterizes us, so as to make you spend a peaceful holiday. Also this year we can offer you a fantastic and carefree stay in the Dolomites!

ANTI-COVID19 MEASURES #STAYHEALTHY

The health of our guests and that of our staff are the priorities that guide our decisions on a daily basis. This is why we adapted to current regulations and implemented personalized measures based on the recommendations of the World Health Organization (WHO) in order to guarantee you a regenerating and peaceful holiday, far from the worries and fears that characterized the last few months. To this end, we decided to work with the utmost transparency and to publish our safety protocol, which will be updated and lightened on the basis of developments in the current health situation which we are constantly monitoring on various fronts.

SAFETY DEVICES

• latest generation infrared thermo scanner for fever detection
• all our staff will wear safety devices such as masks and gloves to guarantee their own safety and that of our guests
• Disinfectant gel devices available to guests in various areas of the House
• our spaces allow guaranteed safety distances in the common areas
• Plexiglas dividers in the contact areas to avoid any type of contagion

SANITIZATION OF THE ENVIRONMENTS

• regular ventilation and rigorous sanitization with certified equipment in rooms, bars, beauty shops, restaurants and contact points
• regular disinfection of the major contagion areas such as switches, handles and doors, counters, etc.
• Cristallo Clean Room seal to indicate that no one has accessed the room after the cleaning procedure

RESTAURANT FOOD & BEVERAGE

Our food and beverage areas are very large and allow you to maintain the safety distances required by current legislation. In order to increase security we will:

• reduce the tables
• offer the lunch-bistrot service in the garden
• offer room service (by reservation)
• place Plexiglas dividers in the buffet areas where the customer can choose what he wants to order and will be served directly by our staff instead of self-service

MAXIMUM ATTENTION TO OUR LITTLE GUESTS

• Our miniclub for the little ones will be supervised by a specialized staff who will monitor the application of the safety protocols and will assure the presence in the play area of ​​no more than four children at a time.
• NEW SUMMER 2020 - new outdoor playground to enjoy a holiday in the nature to the fullest
• NEW SUMMER 2020 - in the event that the regulatory provisions won’t be lightened and the indoor pool and the bathing island dedicated to children should remain closed for safety reasons, children will exceptionally be able to access the ADULTS ONLY outdoor swimming pool from 10.00 a.m. to 1.00 p.m.

SPA - SWIMMING POOLS - WELLNESS

According to current legislation, we can guarantee the opening of the "infinity outdoor pool" with heated whirlpool, this will be possible thanks to the antibacterial chlorine, which will be used. In order to avoid moments of overcrowding we decided to extend the opening hours of the swimming pool from 7.00 a.m. to 8.30 p.m.! For safety reasons, unfortunately it is not currently possible to guarantee the use of saunas and indoor swimming pools. If the health situation improves and the current legislation permits, we will immediately restore this service. The treatments of our beauty will be regularly offered guaranteeing safety standards.

FLEXIBLE BOOKING CONDITIONS

During this period we apply flexible and penalty-free cancellation conditions: up to 7 days before arrival for July reservations, up to 21 days before arrival for August reservations and up to 24 hours for September reservations.

GENERAL INFORMATION

The size of our hotel, with large indoor and outdoor spaces, especially allows you to distance yourself from other guests without giving up the services offered. It will be possible to take advantage of all our services with the exceptions listed above and participate in the activities provided by our weekly program (walks, tastings, barbecues, etc.), which will be carried out by keeping in mind the safety measures necessary to make you live unforgettable moments. For this reason, changes due to the spacing rules will be possible. Our staff, who will be subjected to daily temperature measurement before entering service, will be adequately and specifically trained and promptly updated in order to always guarantee knowledge and compliance with safety protocols. 

We are aware that information and safety provisions are changing every day, and we understand the insecurity that this can create in planning your holidays. We are closely monitoring the development of this situation to give you maximum security. With pleasure we remain at your disposal to give you more information, answer your questions and remove any doubts. See you there! #SAFETYFIRST